Incidents such as workplace violence, robbery, a natural disaster, suicide or a workplace accident can leave employees shocked, distracted and unable to perform their jobs effectively.
Accessing resources helps you and your employees prepare for a critical incident as best as possible. Use this to guide you and provide insight on practical steps and ways to move forward in the aftermath, with helpful coping skills to manage the emotional distress that often accompanies these events.
How to request critical incident (CI) services
The critical incident team is available 24/7/365 to assist you in the event of any traumatic workplace event. To request critical incident services:
Call SupportLinc at (888) 508-1170 to be connected with the Critical Incident Team.
Based on the information gathered during this consultation, we will make a recommendation for intervention.
Once a course of action has been determined, a written action plan will be sent that summarizes the event, as well as the nature and timing of services that will be provided.
Critical Incident Response (CIR)
Reduce the impact of traumatic events
Death, accident, workplace violence, natural disaster, RIF, robbery
Around-the-clock access
Expert consultation/assessment of need
Individualized response plan created for each event
Educational materials
Individual support
Onsite facilitation of group process
Local team of CI response professionals
Post-event reporting, recommendations and referrals
Critical Incident Response Services are available 24/7/365 by simply calling your dedicated toll-free phone number: 888-508-1170
All CIR’s begin with a consultation, as it’s essential that our clinical consultant understands the scope of the situation, how many employees are impacted, and where.
We’ll work with you during the consultation to determine the most appropriate response.
Responses can range from one targeted outreach to one impacted individual, supportive materials shared with managers, to onsite sessions to help employees debrief and cope with the traumatic event or situation.
Every situation is unique and we will work with you to craft a specific response plan.
Critical incident tip sheets
What happens to you following a distressing or traumatic incident is a personal thing.
Manage, motivate and lead employees during a difficult time.
Active shooter situations are unpredictable and evolve quickly.
How to address your emotions, find balance and move forward.
Tips for what to say or do when you don’t know what to say or do.
It is common for people who have experienced traumatic situations to have very strong emotional reactions.
Going through the grieving process is not something that must be done alone.
Survivors who lose a loved one to violence may feel many emotions that differ from or are more intense than those associated with traditional grief.
Discover more ways to keep you and your employees safe.
For more information or assistance, login and explore the SBDSupportLinc.com, available in English, Spanish and French.
Or call 888-508-1170 to reach an experienced and licensed professional Care Advocate 24/7/365.